Cart
Checkout Secure

FAQs

  • Q1: How long does it take the courier to collect the returned items?

  A1: Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

  •  Q2: How can I receive a refund if I paid by Credit Card?

        A2: If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your Twigtags account balance as a recharge. The amount paid can be used to pay/cover the cost of your next orders.

 

  • Q3: I lost the Original Packing in which I received the item, how can I still return it?

        A3: We accept the return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however, in this case, please contact Twigtags customer support for more information.

 

  • Q4: What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)?

        A4: A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

 

  • Q5: Can I return an item through my courier company or a specific courier?

        A5: The item can be returned to us through any courier you prefer

 

  • Q6: Who pays for the shipping charges when I return an item?

       A6: You can return an item within 14 days from delivery date, otherwise it will not accepted.

 

  • Q7: I made an Order but I want to cancel/change it, how?

         A7: If any customer wants to cancel or change a specific variant in an order that they have made, they should be aware of paying three USD, as a cancellation fee, this is considered the fees of returning the product to the supplier.

Added to cart!
You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping